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Jira Service Management

★★★★☆ 4.3 (8,000 reviews)
Analytics Automation Cloud Based Free Tier Integrations
Freemium Free-$44.27/agent/month

Overview

Atlassian's IT service management solution with incident management, change management, and service request handling.

Key Features

  • Service desk
  • Incident management
  • Change management
  • Asset management
  • SLA tracking
  • Automation
  • Knowledge base
  • Queues

Pros

  • Jira integration
  • Free for small teams
  • ITIL compliant
  • Good for dev teams

Cons

  • Complex for non-technical users
  • Jira dependency
  • UI not customer-friendly
  • Limited customer-facing features

Jira Service Management Pricing Plans

Free

$0

  • ✓ 3 agents
  • ✓ basic features
MOST POPULAR

Standard

$22.05/agent/mo

  • ✓ SLA
  • ✓ reporting
  • ✓ 250 agents

Premium

$44.27/agent/mo

  • ✓ incident management
  • ✓ change
  • ✓ asset

Enterprise

Custom

  • ✓ advanced features
  • ✓ unlimited sites

Company Info

Founded2020
HeadquartersSydney, Australia

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