| Overview |
A comprehensive suite of cloud business apps including CRM, project management, invoicing, and supply chain tools. |
A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations. |
| Pricing |
Freemium (Free-$20/user/month) |
Free (Free (self-hosted)) |
| Key Features |
- CRM
- Project management
- Invoicing
- Supply chain
- HR management
- Custom apps
- Email marketing
- Procurement
|
- Email ticketing
- Custom forms
- Auto-responders
- SLA plans
- Agent dashboard
- Help topics
- Ticket routing
- Reports
|
| Pros |
- Very affordable
- Comprehensive suite
- Customizable
- Good mobile app
|
- Completely free
- Open source
- Self-hosted
- Good basic ticketing
|
| Cons |
- Interface can be confusing
- Support response times
- Less polished than competitors
- Learning curve for full suite
|
- Dated interface
- Self-hosted only
- Limited features
- No live chat
|
