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Ashby vs osTicket: 2026 Comparison

Ashby osTicket
Overview An all-in-one recruiting platform combining ATS, CRM, scheduling, and analytics designed for high-growth companies. A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations.
Pricing Subscription (Custom pricing) Free (Free (self-hosted))
Key Features
  • ATS
  • Recruiting CRM
  • Interview scheduling
  • Analytics
  • Sourcing
  • Offer management
  • Onboarding
  • Reporting
  • Email ticketing
  • Custom forms
  • Auto-responders
  • SLA plans
  • Agent dashboard
  • Help topics
  • Ticket routing
  • Reports
Pros
  • Modern UI
  • All-in-one platform
  • Great analytics
  • Designed for high-growth
  • Completely free
  • Open source
  • Self-hosted
  • Good basic ticketing
Cons
  • Custom pricing only
  • Newer platform
  • Smaller integration ecosystem
  • Learning curve
  • Dated interface
  • Self-hosted only
  • Limited features
  • No live chat