| Overview |
A next-generation CRM that automatically builds itself from your data with powerful customization and real-time collaboration. |
A cloud-based customer support platform with multichannel ticketing, automation, and self-service capabilities at competitive pricing. |
| Pricing |
Freemium (Free-$79/user/month) |
Freemium (Free-$79/agent/month) |
| Key Features |
- Automatic data sync
- Custom objects
- Real-time collaboration
- Email integration
- Reporting
- Workflow automation
- Enrichment
- API-first design
|
- Ticketing
- Email support
- Knowledge base
- Automation
- SLA management
- Multi-channel
- Team collaboration
- Reporting
|
| Pros |
- Modern and flexible architecture
- Excellent data model
- Real-time multiplayer
- Beautiful design
|
- Good free plan
- Affordable
- Easy to use
- Multi-channel support
|
| Cons |
- Still maturing feature set
- Smaller integration library
- Limited marketing tools
- Newer with less track record
|
- Limited advanced features
- Analytics could be better
- Marketplace smaller than Zendesk
- Mobile app limited
|
