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Freshdesk

★★★★★ 4.4 (12,000 reviews)
Analytics Automation Cloud Based Free Tier Integrations
Freemium Free-$79/agent/month

Overview

A cloud-based customer support platform with multichannel ticketing, automation, and self-service capabilities at competitive pricing.

Key Features

  • Ticketing
  • Email support
  • Knowledge base
  • Automation
  • SLA management
  • Multi-channel
  • Team collaboration
  • Reporting

Pros

  • Good free plan
  • Affordable
  • Easy to use
  • Multi-channel support

Cons

  • Limited advanced features
  • Analytics could be better
  • Marketplace smaller than Zendesk
  • Mobile app limited

Freshdesk Pricing Plans

Free

$0

  • ✓ up to 2 agents
  • ✓ email ticketing
  • ✓ knowledge base
MOST POPULAR

Growth

$15/agent/mo

  • ✓ automation
  • ✓ SLA
  • ✓ marketplace

Pro

$49/agent/mo

  • ✓ custom roles
  • ✓ round-robin
  • ✓ CSAT

Enterprise

$79/agent/mo

  • ✓ skill-based routing
  • ✓ audit log
  • ✓ sandbox

Company Info

Founded2010
HeadquartersSan Mateo, CA

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$50/month or $350/year (save $250)

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