| Overview |
A next-generation CRM that automatically builds itself from your data with powerful customization and real-time collaboration. |
A radically personal customer service platform that organizes support around people instead of tickets. |
| Pricing |
Freemium (Free-$79/user/month) |
Subscription (Custom pricing (starts ~$150/hero/month)) |
| Key Features |
- Automatic data sync
- Custom objects
- Real-time collaboration
- Email integration
- Reporting
- Workflow automation
- Enrichment
- API-first design
|
- People-centered service
- Omnichannel
- Conversation history
- Task management
- Knowledge base
- IVR
- Reporting
- Agent matching
|
| Pros |
- Modern and flexible architecture
- Excellent data model
- Real-time multiplayer
- Beautiful design
|
- People-first approach
- Unified conversation view
- Good for premium support
- No ticket numbers
|
| Cons |
- Still maturing feature set
- Smaller integration library
- Limited marketing tools
- Newer with less track record
|
- Very expensive
- Enterprise-focused
- Limited self-service
- Smaller marketplace
|
