| Overview |
A flexible authentication and authorization platform for building secure login experiences with social, passwordless, and MFA support. |
Salesforce's enterprise customer service platform with case management, AI-powered service, and omnichannel support. |
| Pricing |
Freemium (Free-$23/1K MAU) |
Subscription ($25-$500/user/month) |
| Key Features |
- Universal Login
- Social connections
- MFA
- Passwordless
- SSO
- RBAC
- Breached password detection
- Extensibility
|
- Case management
- Omnichannel routing
- Einstein AI
- Knowledge base
- Field service
- Self-service portal
- Macros
- Analytics
|
| Pros |
- Comprehensive auth solution
- Many social providers
- Good documentation
- Flexible rules
|
- Salesforce ecosystem
- Enterprise-grade
- AI capabilities
- Highly customizable
|
| Cons |
- Expensive at scale
- Complex pricing
- Can be overkill
- Okta acquisition concerns
|
- Expensive
- Complex setup
- Requires admin expertise
- Steep learning curve
|
