Gifts

Culture

Reviews

Local Spots

Salesforce Service Cloud

★★★★☆ 4.3 (10,000 reviews)
AI Powered Analytics Cloud Based Enterprise Integrations
Subscription $25-$500/user/month

Overview

Salesforce's enterprise customer service platform with case management, AI-powered service, and omnichannel support.

Key Features

  • Case management
  • Omnichannel routing
  • Einstein AI
  • Knowledge base
  • Field service
  • Self-service portal
  • Macros
  • Analytics

Pros

  • Salesforce ecosystem
  • Enterprise-grade
  • AI capabilities
  • Highly customizable

Cons

  • Expensive
  • Complex setup
  • Requires admin expertise
  • Steep learning curve

Salesforce Service Cloud Pricing Plans

Starter

$25/user/mo

  • ✓ case management
  • ✓ knowledge base
MOST POPULAR

Professional

$80/user/mo

  • ✓ service contracts
  • ✓ telephony

Enterprise

$165/user/mo

  • ✓ AI
  • ✓ workflow
  • ✓ web API

Unlimited

$330/user/mo

  • ✓ 24/7 support
  • ✓ sandbox

Unlimited+

$500/user/mo

  • ✓ Slack
  • ✓ Data Cloud

Company Info

Founded1999
HeadquartersSan Francisco, CA

Own Salesforce Service Cloud?

Claim this profile to add your website link, custom description, and get a verified badge.

$50/month or $350/year (save $250)

Salesforce Service Cloud Alternatives & Competitors

Looking for something different? Here are the top alternatives to Salesforce Service Cloud:

Kustomer

★★★★☆ 4.3 (2,000)
Customer Support Helpdesk

A CRM-powered customer service platform with AI automation and a timeline view of every customer interaction.

Intercom

★★★★★ 4.4 (10,000)
Customer Support Messaging

A customer messaging platform combining AI-powered chatbot, live chat, help center, and proactive messaging for customer engagement.

ChurnZero

★★★★★ 4.5 (2,000)
Customer Success Customer Support

A real-time customer success platform for subscription businesses with customer health monitoring and automated engagement.

HubSpot Service Hub

★★★★☆ 4.3 (6,000)
Customer Support Helpdesk

HubSpot's customer service software with ticketing, knowledge base, and customer feedback tools integrated with the HubSpot CRM.

Vitally

★★★★★ 4.6 (800)
Customer Success Customer Support

A modern customer success platform with powerful productivity features, health scoring, and project management for CS teams.

ServiceNow

★★★★☆ 4.3 (8,000)
Customer Support Itsm

An enterprise IT service management and digital workflow platform for automating business processes across the organization.

Qualified

★★★★★ 4.6 (1,000)
Conversational Customer Support

A conversational sales and marketing platform for Salesforce users with AI-powered live chat and meeting booking.

WalkMe

★★★★☆ 4.2 (2,500)
Customer Support Digital Adoption

An enterprise digital adoption platform that overlays guidance, automation, and analytics on top of any software application.