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Salesforce Service Cloud

★★★★☆ 4.3 (10,000 reviews)
AI Powered Analytics Cloud Based Enterprise Integrations
Subscription $25-$500/user/month

Overview

Salesforce's enterprise customer service platform with case management, AI-powered service, and omnichannel support.

Key Features

  • Case management
  • Omnichannel routing
  • Einstein AI
  • Knowledge base
  • Field service
  • Self-service portal
  • Macros
  • Analytics

Pros

  • Salesforce ecosystem
  • Enterprise-grade
  • AI capabilities
  • Highly customizable

Cons

  • Expensive
  • Complex setup
  • Requires admin expertise
  • Steep learning curve

Salesforce Service Cloud Pricing Plans

Starter

$25/user/mo

  • ✓ case management
  • ✓ knowledge base
MOST POPULAR

Professional

$80/user/mo

  • ✓ service contracts
  • ✓ telephony

Enterprise

$165/user/mo

  • ✓ AI
  • ✓ workflow
  • ✓ web API

Unlimited

$330/user/mo

  • ✓ 24/7 support
  • ✓ sandbox

Unlimited+

$500/user/mo

  • ✓ Slack
  • ✓ Data Cloud

Company Info

Founded1999
HeadquartersSan Francisco, CA

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