| Overview |
Awario is a social listening and analytics tool that crawls the web to find mentions of your brand, competitors, or any keyword. It offers real-time monitoring and lead generation through social selling features. |
A conversational customer service platform with intelligent routing, side conversations, and quality assurance for modern teams. |
| Pricing |
Paid ($49-399/mo) |
Subscription ($39-$139/agent/month) |
| Key Features |
- Social listening
- Boolean search
- sentiment analysis
- influencer discovery
- Awario Leads (social selling)
- analytics
- competitor monitoring
- email alerts
|
- Intelligent routing
- Omnichannel
- Conversation offers
- Side conversations
- Quality assurance
- Analytics
- Chatbot
- Knowledge base
|
| Pros |
- Affordable
- Powerful Boolean search
- Social selling feature
- Real-time monitoring
|
- Intelligent routing
- Modern interface
- Good quality assurance
- Easy setup
|
| Cons |
- Smaller data pool than larger competitors
- Interface could be more intuitive
- Limited integrations
|
- Expensive
- Fewer integrations
- Smaller community
- Limited self-service options
|
