| Overview |
Awario is a social listening and analytics tool that crawls the web to find mentions of your brand, competitors, or any keyword. It offers real-time monitoring and lead generation through social selling features. |
Atlassian's IT service management solution with incident management, change management, and service request handling. |
| Pricing |
Paid ($49-399/mo) |
Freemium (Free-$44.27/agent/month) |
| Key Features |
- Social listening
- Boolean search
- sentiment analysis
- influencer discovery
- Awario Leads (social selling)
- analytics
- competitor monitoring
- email alerts
|
- Service desk
- Incident management
- Change management
- Asset management
- SLA tracking
- Automation
- Knowledge base
- Queues
|
| Pros |
- Affordable
- Powerful Boolean search
- Social selling feature
- Real-time monitoring
|
- Jira integration
- Free for small teams
- ITIL compliant
- Good for dev teams
|
| Cons |
- Smaller data pool than larger competitors
- Interface could be more intuitive
- Limited integrations
|
- Complex for non-technical users
- Jira dependency
- UI not customer-friendly
- Limited customer-facing features
|
