| Overview |
Awario is a social listening and analytics tool that crawls the web to find mentions of your brand, competitors, or any keyword. It offers real-time monitoring and lead generation through social selling features. |
A dedicated live chat and customer communication platform with ticketing, rich messaging, and chat widget customization. |
| Pricing |
Paid ($49-399/mo) |
Subscription ($20-$69/agent/month) |
| Key Features |
- Social listening
- Boolean search
- sentiment analysis
- influencer discovery
- Awario Leads (social selling)
- analytics
- competitor monitoring
- email alerts
|
- Live chat widget
- Ticketing
- Chat routing
- Canned responses
- Rich messages
- Analytics
- Customization
- Integrations
|
| Pros |
- Affordable
- Powerful Boolean search
- Social selling feature
- Real-time monitoring
|
- Excellent live chat
- Easy to implement
- Good analytics
- Wide integrations
|
| Cons |
- Smaller data pool than larger competitors
- Interface could be more intuitive
- Limited integrations
|
- Expensive for multiple agents
- Chat-focused only
- Limited helpdesk features
- Ticketing is basic
|
