| Overview |
Awario is a social listening and analytics tool that crawls the web to find mentions of your brand, competitors, or any keyword. It offers real-time monitoring and lead generation through social selling features. |
A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations. |
| Pricing |
Paid ($49-399/mo) |
Free (Free (self-hosted)) |
| Key Features |
- Social listening
- Boolean search
- sentiment analysis
- influencer discovery
- Awario Leads (social selling)
- analytics
- competitor monitoring
- email alerts
|
- Email ticketing
- Custom forms
- Auto-responders
- SLA plans
- Agent dashboard
- Help topics
- Ticket routing
- Reports
|
| Pros |
- Affordable
- Powerful Boolean search
- Social selling feature
- Real-time monitoring
|
- Completely free
- Open source
- Self-hosted
- Good basic ticketing
|
| Cons |
- Smaller data pool than larger competitors
- Interface could be more intuitive
- Limited integrations
|
- Dated interface
- Self-hosted only
- Limited features
- No live chat
|
