| Overview |
Chinese AI company offering large language models optimized for Chinese language understanding and generation tasks. |
A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations. |
| Pricing |
Pay-per-use ($-$$) |
Free (Free (self-hosted)) |
| Key Features |
- Baichuan 2
- Chinese NLP
- Fine-tuning
- Knowledge base
- Enterprise solutions
|
- Email ticketing
- Custom forms
- Auto-responders
- SLA plans
- Agent dashboard
- Help topics
- Ticket routing
- Reports
|
| Pros |
- Strong Chinese language
- Competitive pricing
- Enterprise features
- Knowledge base integration
|
- Completely free
- Open source
- Self-hosted
- Good basic ticketing
|
| Cons |
- Primarily Chinese market
- Limited English support
- Smaller ecosystem
|
- Dated interface
- Self-hosted only
- Limited features
- No live chat
|
