| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A shared inbox and customer operations platform that combines email, messaging, and collaboration for teams. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($19-$79/seat/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Shared inbox
- Email collaboration
- Workflow automation
- Analytics
- Omnichannel
- Internal comments
- SLA tracking
- Integrations
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Great team collaboration
- Modern email experience
- Good integrations
- Flexible workflows
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Expensive for large teams
- Learning curve
- Not a traditional helpdesk
- Limited ticketing features
|
