| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A helpdesk built specifically for e-commerce stores that centralizes customer conversations and automates support. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($10-$900/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Shared inbox
- Macros and automation
- Shopify integration
- Social media support
- Live chat
- Self-service portal
- Revenue tracking
- Intent detection
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Built for e-commerce
- Deep Shopify integration
- Revenue attribution
- Good automation
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Ticket-based pricing
- Can get expensive
- Limited CRM features
- Automation setup takes time
|
