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Gorgias

★★★★★ 4.5 (5,000 reviews)
Analytics Automation Cloud Based Integrations Shopify
Subscription $10-$900/month

Overview

A helpdesk built specifically for e-commerce stores that centralizes customer conversations and automates support.

Key Features

  • Shared inbox
  • Macros and automation
  • Shopify integration
  • Social media support
  • Live chat
  • Self-service portal
  • Revenue tracking
  • Intent detection

Pros

  • Built for e-commerce
  • Deep Shopify integration
  • Revenue attribution
  • Good automation

Cons

  • Ticket-based pricing
  • Can get expensive
  • Limited CRM features
  • Automation setup takes time

Gorgias Pricing Plans

Starter

$10/mo

  • ✓ 50 tickets
  • ✓ 3 agents
MOST POPULAR

Basic

$60/mo

  • ✓ 300 tickets
  • ✓ unlimited agents

Pro

$360/mo

  • ✓ 2000 tickets
  • ✓ advanced automation

Advanced

$900/mo

  • ✓ 5000 tickets
  • ✓ dedicated manager

Company Info

Founded2015
HeadquartersSan Francisco, CA

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