| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A customer support platform designed for growing teams with shared inbox, knowledge base, and in-app messaging. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($22-$65/user/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Shared inbox
- Knowledge base
- Beacon widget
- Customer profiles
- Saved replies
- Workflows
- Reporting
- Collision detection
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Clean simple interface
- Great for small teams
- Good knowledge base
- Affordable
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Limited automation
- Fewer channels
- Basic reporting
- No free plan
|
