Gifts

Culture

Reviews

Local Spots

Help Scout

★★★★★ 4.5 (5,000 reviews)
Analytics Automation Cloud Based Integrations Mobile App
Subscription $22-$65/user/month

Overview

A customer support platform designed for growing teams with shared inbox, knowledge base, and in-app messaging.

Key Features

  • Shared inbox
  • Knowledge base
  • Beacon widget
  • Customer profiles
  • Saved replies
  • Workflows
  • Reporting
  • Collision detection

Pros

  • Clean simple interface
  • Great for small teams
  • Good knowledge base
  • Affordable

Cons

  • Limited automation
  • Fewer channels
  • Basic reporting
  • No free plan

Help Scout Pricing Plans

Standard

$22/user/mo

  • ✓ 2 mailboxes
  • ✓ knowledge base
  • ✓ Beacon
MOST POPULAR

Plus

$44/user/mo

  • ✓ 5 mailboxes
  • ✓ custom fields
  • ✓ teams

Pro

$65/user/mo

  • ✓ 25 mailboxes
  • ✓ enterprise security
  • ✓ HIPAA

Company Info

Founded2011
HeadquartersBoston, MA

Own Help Scout?

Claim this profile to add your website link, custom description, and get a verified badge.

$50/month or $350/year (save $250)

Help Scout Alternatives & Competitors

Looking for something different? Here are the top alternatives to Help Scout:

Guru

★★★★★ 4.5 (4,000)
Customer Support Documentation

A knowledge management platform that delivers verified information to teams through AI-powered knowledge suggestions and browser extensions.

Whatfix

★★★★★ 4.4 (1,500)
Customer Support Digital Adoption

A digital adoption platform providing interactive walkthroughs, knowledge base, and analytics for enterprise applications.

UserGuiding

★★★★★ 4.5 (2,500)
Customer Support Digital Adoption

A no-code user onboarding and product adoption platform for creating in-app walkthroughs, checklists, and resource centers.

Re:amaze

★★★★☆ 4.3 (2,500)
Customer Support Ecommerce

A customer support and engagement platform for e-commerce with live chat, helpdesk, and CRM features.

Crisp

★★★★★ 4.5 (4,000)
Customer Support Live Chat

A business messaging platform combining live chat, chatbot, knowledge base, and CRM for customer engagement.

Zoho Desk

★★★★☆ 4.3 (8,000)
Customer Support Helpdesk

A context-aware help desk software from Zoho with multi-channel ticketing, AI assistant, and process automation.

Vitally

★★★★★ 4.6 (800)
Customer Success Customer Support

A modern customer success platform with powerful productivity features, health scoring, and project management for CS teams.

Pendo

★★★★★ 4.4 (5,000)
Analytics Data Customer Support

A product experience platform combining product analytics, in-app guides, feedback, and roadmapping for data-driven product decisions.