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Help Scout

★★★★★ 4.5 (5,000 reviews)
Analytics Automation Cloud Based Integrations Mobile App
Subscription $22-$65/user/month

Overview

A customer support platform designed for growing teams with shared inbox, knowledge base, and in-app messaging.

Key Features

  • Shared inbox
  • Knowledge base
  • Beacon widget
  • Customer profiles
  • Saved replies
  • Workflows
  • Reporting
  • Collision detection

Pros

  • Clean simple interface
  • Great for small teams
  • Good knowledge base
  • Affordable

Cons

  • Limited automation
  • Fewer channels
  • Basic reporting
  • No free plan

Help Scout Pricing Plans

Standard

$22/user/mo

  • ✓ 2 mailboxes
  • ✓ knowledge base
  • ✓ Beacon
MOST POPULAR

Plus

$44/user/mo

  • ✓ 5 mailboxes
  • ✓ custom fields
  • ✓ teams

Pro

$65/user/mo

  • ✓ 25 mailboxes
  • ✓ enterprise security
  • ✓ HIPAA

Company Info

Founded2011
HeadquartersBoston, MA

Own Help Scout?

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$50/month or $350/year (save $250)

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