| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A customer messaging platform combining AI-powered chatbot, live chat, help center, and proactive messaging for customer engagement. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($39-$139/seat/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- AI chatbot Fin
- Live chat
- Help center
- Proactive messaging
- Product tours
- Automation
- Ticketing
- Analytics
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Best-in-class messaging
- AI chatbot is powerful
- Good product tours
- Modern interface
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Expensive
- Complex pricing
- Feature creep
- Can be overwhelming
|
