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Intercom

★★★★★ 4.4 (10,000 reviews)
AI Powered Analytics Automation Cloud Based Integrations
Subscription $39-$139/seat/month

Overview

A customer messaging platform combining AI-powered chatbot, live chat, help center, and proactive messaging for customer engagement.

Key Features

  • AI chatbot Fin
  • Live chat
  • Help center
  • Proactive messaging
  • Product tours
  • Automation
  • Ticketing
  • Analytics

Pros

  • Best-in-class messaging
  • AI chatbot is powerful
  • Good product tours
  • Modern interface

Cons

  • Expensive
  • Complex pricing
  • Feature creep
  • Can be overwhelming

Intercom Pricing Plans

Essential

$39/seat/mo

  • ✓ shared inbox
  • ✓ basic chatbot
  • ✓ help center
MOST POPULAR

Advanced

$99/seat/mo

  • ✓ automation
  • ✓ AI Fin
  • ✓ multiple channels

Expert

$139/seat/mo

  • ✓ workload management
  • ✓ SLA
  • ✓ custom roles

Company Info

Founded2011
HeadquartersSan Francisco, CA

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$50/month or $350/year (save $250)

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