| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A CRM-powered customer service platform with AI automation and a timeline view of every customer interaction. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($89-$139/user/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- CRM-powered support
- Timeline view
- AI chatbots
- Omnichannel
- Workflow automation
- Knowledge base
- Reporting
- Sentiment analysis
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- CRM built-in
- Timeline view excellent
- AI automation
- Omnichannel
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Expensive
- Complex setup
- Meta (Facebook) ownership uncertainty
- Limited marketplace
|
