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Kustomer

★★★★☆ 4.3 (2,000 reviews)
AI Powered Analytics Automation Cloud Based Integrations
Subscription $89-$139/user/month

Overview

A CRM-powered customer service platform with AI automation and a timeline view of every customer interaction.

Key Features

  • CRM-powered support
  • Timeline view
  • AI chatbots
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Reporting
  • Sentiment analysis

Pros

  • CRM built-in
  • Timeline view excellent
  • AI automation
  • Omnichannel

Cons

  • Expensive
  • Complex setup
  • Meta (Facebook) ownership uncertainty
  • Limited marketplace

Kustomer Pricing Plans

Enterprise

$89/user/mo

  • ✓ omnichannel
  • ✓ AI
  • ✓ CRM
MOST POPULAR

Ultimate

$139/user/mo

  • ✓ real-time dashboards
  • ✓ enhanced routing
  • ✓ sandbox

Company Info

Founded2015
HeadquartersNew York, NY

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$50/month or $350/year (save $250)

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