| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A dedicated live chat and customer communication platform with ticketing, rich messaging, and chat widget customization. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($20-$69/agent/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Live chat widget
- Ticketing
- Chat routing
- Canned responses
- Rich messages
- Analytics
- Customization
- Integrations
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Excellent live chat
- Easy to implement
- Good analytics
- Wide integrations
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Expensive for multiple agents
- Chat-focused only
- Limited helpdesk features
- Ticketing is basic
|
