| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A versatile workspace tool used as an internal knowledge base and documentation hub for support teams. |
| Pricing |
Freemium (Free-$12/user/month) |
Freemium (Free-$18/member/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Wiki pages
- Database views
- Templates
- Collaboration
- Search
- API
- Integrations
- Custom domains
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Flexible and powerful
- Good for internal KB
- Beautiful formatting
- Affordable
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Not purpose-built for support
- Limited customer-facing features
- Search could be better
- No ticketing
|
