| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A customer support and engagement platform for e-commerce with live chat, helpdesk, and CRM features. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($29-$69/user/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Live chat
- Shared inbox
- FAQ center
- Chatbots
- Push campaigns
- Status page
- Shopify integration
- Workflow automation
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Good e-commerce integration
- Affordable per-user pricing
- Multi-channel support
- Built-in FAQ
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Dated interface
- Limited reporting
- Fewer integrations
- Smaller community
|
