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Bitrix24 vs Notion (Support): 2026 Comparison

Bitrix24 Notion (Support)
Overview A free all-in-one collaboration platform combining CRM, project management, communication, and website builder tools. A versatile workspace tool used as an internal knowledge base and documentation hub for support teams.
Pricing Freemium (Free-$199/month) Freemium (Free-$18/member/month)
Key Features
  • CRM pipelines
  • Task management
  • Video calls
  • Website builder
  • Online store
  • HR tools
  • Document management
  • Contact center
  • Wiki pages
  • Database views
  • Templates
  • Collaboration
  • Search
  • API
  • Integrations
  • Custom domains
Pros
  • Generous free plan
  • All-in-one platform
  • Self-hosted option
  • Good collaboration tools
  • Flexible and powerful
  • Good for internal KB
  • Beautiful formatting
  • Affordable
Cons
  • Can be overwhelming
  • Interface is cluttered
  • Steep learning curve
  • Support can be slow
  • Not purpose-built for support
  • Limited customer-facing features
  • Search could be better
  • No ticketing

Bitrix24

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Notion (Support)

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