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Bonsai vs osTicket: 2026 Comparison

Bonsai osTicket
Overview An all-in-one business management platform for freelancers and agencies with proposals, contracts, invoicing, and accounting. A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations.
Pricing Subscription ($21-$52/month) Free (Free (self-hosted))
Key Features
  • Proposals
  • Contracts
  • Invoicing
  • Accounting
  • Tax prep
  • Time tracking
  • Task management
  • Client CRM
  • Email ticketing
  • Custom forms
  • Auto-responders
  • SLA plans
  • Agent dashboard
  • Help topics
  • Ticket routing
  • Reports
Pros
  • All-in-one for freelancers
  • Good contract templates
  • Tax estimation
  • Professional proposals
  • Completely free
  • Open source
  • Self-hosted
  • Good basic ticketing
Cons
  • Limited for larger businesses
  • Some features basic
  • Fewer integrations
  • US tax features only
  • Dated interface
  • Self-hosted only
  • Limited features
  • No live chat