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Bonusly vs osTicket: 2026 Comparison

Bonusly osTicket
Overview An employee recognition and rewards platform that enables peer-to-peer recognition with a points-based reward system. A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations.
Pricing Subscription ($3-$5/user/month) Free (Free (self-hosted))
Key Features
  • Peer recognition
  • Points system
  • Reward catalog
  • Analytics
  • Slack and Teams integration
  • Company values alignment
  • Leaderboards
  • Automated milestones
  • Email ticketing
  • Custom forms
  • Auto-responders
  • SLA plans
  • Agent dashboard
  • Help topics
  • Ticket routing
  • Reports
Pros
  • Easy peer recognition
  • Good integrations
  • Fun for employees
  • Affordable
  • Completely free
  • Open source
  • Self-hosted
  • Good basic ticketing
Cons
  • Points system can feel trivial
  • Limited HR features
  • Reward catalog varies
  • Can lose novelty over time
  • Dated interface
  • Self-hosted only
  • Limited features
  • No live chat