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Box vs ServiceNow: 2026 Comparison

Box ServiceNow
Overview Enterprise cloud content management platform with advanced security, compliance, and workflow capabilities. An enterprise IT service management and digital workflow platform for automating business processes across the organization.
Pricing Subscription ($15-47/mo) Enterprise_only (Custom pricing)
Key Features
  • Cloud storage
  • Security
  • Compliance
  • Workflows
  • Box Sign
  • Box AI
  • Governance
  • Integrations
  • ITSM
  • ITOM
  • Customer service
  • HR service
  • Workflow automation
  • AI-powered
  • Knowledge management
  • Analytics
Pros
  • Enterprise security
  • Compliance features
  • Good governance
  • API
  • Enterprise-grade ITSM
  • Powerful workflow automation
  • Comprehensive platform
  • Strong ecosystem
Cons
  • Expensive
  • Enterprise focused
  • Complex
  • Very expensive
  • Complex implementation
  • Requires dedicated team
  • Steep learning curve