Gifts

Culture

Reviews

Local Spots

ServiceNow

★★★★☆ 4.3 (8,000 reviews)
AI Powered Analytics Automation Cloud Based Enterprise
Enterprise only Custom pricing

Overview

An enterprise IT service management and digital workflow platform for automating business processes across the organization.

Key Features

  • ITSM
  • ITOM
  • Customer service
  • HR service
  • Workflow automation
  • AI-powered
  • Knowledge management
  • Analytics

Pros

  • Enterprise-grade ITSM
  • Powerful workflow automation
  • Comprehensive platform
  • Strong ecosystem

Cons

  • Very expensive
  • Complex implementation
  • Requires dedicated team
  • Steep learning curve

ServiceNow Pricing Plans

Enterprise

Custom

  • ✓ ITSM
  • ✓ CSM
  • ✓ ITOM
  • ✓ analytics
  • ✓ AI

Company Info

Founded2004
HeadquartersSanta Clara, CA

Own ServiceNow?

Claim this profile to add your website link, custom description, and get a verified badge.

$50/month or $350/year (save $250)

ServiceNow Alternatives & Competitors

Looking for something different? Here are the top alternatives to ServiceNow:

Catalyst

★★★★★ 4.5 (500)
Customer Success Customer Support

A customer success platform designed for modern CS teams with health scoring, playbooks, and revenue insights.

Slite

★★★★★ 4.4 (1,500)
Customer Support Documentation

A knowledge base tool for modern teams with AI-powered search, organized collections, and easy content creation.

Whatfix

★★★★★ 4.4 (1,500)
Customer Support Digital Adoption

A digital adoption platform providing interactive walkthroughs, knowledge base, and analytics for enterprise applications.

Qualified

★★★★★ 4.6 (1,000)
Conversational Customer Support

A conversational sales and marketing platform for Salesforce users with AI-powered live chat and meeting booking.

Drift

★★★★☆ 4.3 (5,000)
Conversational Customer Support

A conversational marketing and sales platform with AI chatbots, live chat, and meeting scheduling for B2B companies.

Custify

★★★★★ 4.5 (500)
Customer Success Customer Support

A customer success platform for B2B SaaS companies with health scores, automation, and lifecycle management.

Confluence (Support)

★★★★☆ 4.1 (15,000)
Customer Support Knowledge Base

Atlassian's team workspace for creating, sharing, and collaborating on documentation, used widely for internal and external knowledge bases.

Appcues

★★★★★ 4.4 (2,000)
Customer Support Digital Adoption

A product-led growth platform for building personalized in-app onboarding flows, feature announcements, and user surveys without code.