| Overview |
Brand24 is an affordable social listening and online monitoring tool that tracks mentions across social media, news, blogs, videos, forums, and reviews. It provides sentiment analysis and influencer scoring. |
A business messaging platform combining live chat, chatbot, knowledge base, and CRM for customer engagement. |
| Pricing |
Paid ($79-399/mo) |
Freemium (Free-$95/month per workspace) |
| Key Features |
- Online mention monitoring
- sentiment analysis
- influencer score
- discussion volume chart
- data exporting
- alerts
- hashtag tracking
- reach estimation
|
- Live chat
- Chatbot
- Knowledge base
- CRM
- Campaigns
- Status page
- Co-browsing
- Multi-channel
|
| Pros |
- Affordable social listening
- Easy to use
- Good sentiment analysis
- Real-time alerts
|
- Good free plan
- All-in-one messaging
- Co-browsing unique
- Affordable
|
| Cons |
- Limited publishing features
- Data coverage not as deep as enterprise tools
- Occasional missed mentions
|
- Limited on free plan
- Interface can feel busy
- Smaller community
- Translation quality varies
|
