| Overview |
Brand24 is an affordable social listening and online monitoring tool that tracks mentions across social media, news, blogs, videos, forums, and reviews. It provides sentiment analysis and influencer scoring. |
A cloud-based customer support platform with multichannel ticketing, automation, and self-service capabilities at competitive pricing. |
| Pricing |
Paid ($79-399/mo) |
Freemium (Free-$79/agent/month) |
| Key Features |
- Online mention monitoring
- sentiment analysis
- influencer score
- discussion volume chart
- data exporting
- alerts
- hashtag tracking
- reach estimation
|
- Ticketing
- Email support
- Knowledge base
- Automation
- SLA management
- Multi-channel
- Team collaboration
- Reporting
|
| Pros |
- Affordable social listening
- Easy to use
- Good sentiment analysis
- Real-time alerts
|
- Good free plan
- Affordable
- Easy to use
- Multi-channel support
|
| Cons |
- Limited publishing features
- Data coverage not as deep as enterprise tools
- Occasional missed mentions
|
- Limited advanced features
- Analytics could be better
- Marketplace smaller than Zendesk
- Mobile app limited
|
