| Overview |
Brand24 is an affordable social listening and online monitoring tool that tracks mentions across social media, news, blogs, videos, forums, and reviews. It provides sentiment analysis and influencer scoring. |
A simple and customizable live chat solution for websites with team management, automation, and real-time reporting. |
| Pricing |
Paid ($79-399/mo) |
Subscription ($29/seat/month) |
| Key Features |
- Online mention monitoring
- sentiment analysis
- influencer score
- discussion volume chart
- data exporting
- alerts
- hashtag tracking
- reach estimation
|
- Live chat
- Customizable widget
- Automation rules
- Chat routing
- Transcripts
- Real-time reporting
- CRM integrations
- Accessibility
|
| Pros |
- Affordable social listening
- Easy to use
- Good sentiment analysis
- Real-time alerts
|
- Simple and focused
- ADA accessible
- Affordable
- Good customization
|
| Cons |
- Limited publishing features
- Data coverage not as deep as enterprise tools
- Occasional missed mentions
|
- Limited features beyond chat
- Basic reporting
- Fewer integrations
- No free plan
|
