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Brevo CRM vs Crisp: 2026 Comparison

Brevo CRM Crisp
Overview A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. A business messaging platform combining live chat, chatbot, knowledge base, and CRM for customer engagement.
Pricing Freemium (Free-$12/user/month) Freemium (Free-$95/month per workspace)
Key Features
  • Deal management
  • Email marketing
  • SMS campaigns
  • WhatsApp
  • Chat
  • Marketing automation
  • Meetings
  • Phone
  • Live chat
  • Chatbot
  • Knowledge base
  • CRM
  • Campaigns
  • Status page
  • Co-browsing
  • Multi-channel
Pros
  • Free CRM included
  • Strong email marketing
  • Multi-channel
  • Affordable
  • Good free plan
  • All-in-one messaging
  • Co-browsing unique
  • Affordable
Cons
  • CRM is basic
  • Marketing-focused
  • Limited CRM customization
  • Better as marketing tool
  • Limited on free plan
  • Interface can feel busy
  • Smaller community
  • Translation quality varies