| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
A conversational customer service platform with intelligent routing, side conversations, and quality assurance for modern teams. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($39-$139/agent/month) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- Intelligent routing
- Omnichannel
- Conversation offers
- Side conversations
- Quality assurance
- Analytics
- Chatbot
- Knowledge base
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- Intelligent routing
- Modern interface
- Good quality assurance
- Easy setup
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Expensive
- Fewer integrations
- Smaller community
- Limited self-service options
|
