| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
A radically personal customer service platform that organizes support around people instead of tickets. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription (Custom pricing (starts ~$150/hero/month)) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- People-centered service
- Omnichannel
- Conversation history
- Task management
- Knowledge base
- IVR
- Reporting
- Agent matching
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- People-first approach
- Unified conversation view
- Good for premium support
- No ticket numbers
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Very expensive
- Enterprise-focused
- Limited self-service
- Smaller marketplace
|
