| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
Atlassian's IT service management solution with incident management, change management, and service request handling. |
| Pricing |
Freemium (Free-$12/user/month) |
Freemium (Free-$44.27/agent/month) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- Service desk
- Incident management
- Change management
- Asset management
- SLA tracking
- Automation
- Knowledge base
- Queues
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- Jira integration
- Free for small teams
- ITIL compliant
- Good for dev teams
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Complex for non-technical users
- Jira dependency
- UI not customer-friendly
- Limited customer-facing features
|
