| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
A dedicated live chat and customer communication platform with ticketing, rich messaging, and chat widget customization. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($20-$69/agent/month) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- Live chat widget
- Ticketing
- Chat routing
- Canned responses
- Rich messages
- Analytics
- Customization
- Integrations
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- Excellent live chat
- Easy to implement
- Good analytics
- Wide integrations
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Expensive for multiple agents
- Chat-focused only
- Limited helpdesk features
- Ticketing is basic
|
