| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
A comprehensive customer service platform offering ticketing, messaging, live chat, and knowledge base for businesses of all sizes. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($19-$115/agent/month) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- Ticketing system
- Live chat
- Knowledge base
- AI chatbots
- Analytics
- Omnichannel support
- Automation
- Marketplace
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- Industry leader
- Extensive integrations
- Scalable
- Good analytics
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Expensive
- Complex setup
- Support for support can be slow
- Nickel-and-dime pricing
|
