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Zendesk

★★★★☆ 4.3 (15,000 reviews)
AI Powered Analytics Automation Cloud Based Integrations
Subscription $19-$115/agent/month

Overview

A comprehensive customer service platform offering ticketing, messaging, live chat, and knowledge base for businesses of all sizes.

Key Features

  • Ticketing system
  • Live chat
  • Knowledge base
  • AI chatbots
  • Analytics
  • Omnichannel support
  • Automation
  • Marketplace

Pros

  • Industry leader
  • Extensive integrations
  • Scalable
  • Good analytics

Cons

  • Expensive
  • Complex setup
  • Support for support can be slow
  • Nickel-and-dime pricing

Zendesk Pricing Plans

Suite Team

$55/agent/mo

  • ✓ ticketing
  • ✓ messaging
  • ✓ knowledge base
MOST POPULAR

Suite Growth

$89/agent/mo

  • ✓ SLA
  • ✓ multilingual
  • ✓ satisfaction surveys

Suite Professional

$115/agent/mo

  • ✓ custom analytics
  • ✓ skills routing
  • ✓ HIPAA

Suite Enterprise

Custom

  • ✓ sandbox
  • ✓ AI-powered triage
  • ✓ custom roles

Company Info

Founded2007
HeadquartersSan Francisco, CA

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$50/month or $350/year (save $250)

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