| Overview |
A cloud-based customer support platform with multichannel ticketing, automation, and self-service capabilities at competitive pricing. |
Business messaging platform for teams with channels, direct messages, file sharing, and extensive app integrations. |
| Pricing |
Freemium (Free-$79/agent/month) |
Freemium ($0-17.50/mo) |
| Key Features |
- Ticketing
- Email support
- Knowledge base
- Automation
- SLA management
- Multi-channel
- Team collaboration
- Reporting
|
- Channels
- Direct messages
- Huddles
- Clips
- Apps
- Workflows
- Search
- File sharing
|
| Pros |
- Good free plan
- Affordable
- Easy to use
- Multi-channel support
|
- Industry standard
- Great integrations
- Searchable
- Workflows
|
| Cons |
- Limited advanced features
- Analytics could be better
- Marketplace smaller than Zendesk
- Mobile app limited
|
- Expensive per seat
- Can be distracting
- Message history limits
|
