How to Connect Braze with Jira Service Management (2026)

Braze

★★★★ 4.5

Email Automation Email Marketing

Enterprise customer engagement platform for cross-channel messaging including email, mobile push, SMS, and in-app messages.

Full Review

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Jira Service Management

★★★★ 4.3

Customer Support Itsm

Atlassian's IT service management solution with incident management, change management, and service request handling.

Full Review

About These Tools

Braze: Enterprise customer engagement platform for cross-channel messaging including email, mobile push, SMS, and in-app messages.

Jira Service Management: Atlassian's IT service management solution with incident management, change management, and service request handling.

Key Features

Braze

Cross-channel messaging
Real-time triggers
Canvas flow
Content cards
Feature flags
AI copywriting

Jira Service Management

Service desk
Incident management
Change management
Asset management
SLA tracking
Automation

Pricing

Braze

Subscription Custom

Jira Service Management

Freemium Free-$44.27/agent/month

Detailed integration guide coming soon. We're researching the specific ways Braze and Jira Service Management work together — including native integrations, third-party connectors, and API options. Check back for a complete step-by-step guide.

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