| Overview |
A CRM with powerful email marketing and marketing automation that excels at customer experience automation. |
A radically personal customer service platform that organizes support around people instead of tickets. |
| Pricing |
Subscription ($19-$149/user/month) |
Subscription (Custom pricing (starts ~$150/hero/month)) |
| Key Features |
- Sales automation
- Email marketing
- Lead scoring
- Win probability
- Pipeline management
- Site tracking
- Attribution reporting
- Split automations
|
- People-centered service
- Omnichannel
- Conversation history
- Task management
- Knowledge base
- IVR
- Reporting
- Agent matching
|
| Pros |
- Best-in-class marketing automation
- Excellent email deliverability
- Powerful segmentation
- Good value for features
|
- People-first approach
- Unified conversation view
- Good for premium support
- No ticket numbers
|
| Cons |
- CRM is secondary to marketing tools
- Can be complex to set up
- Reporting could be improved
- No free plan
|
- Very expensive
- Enterprise-focused
- Limited self-service
- Smaller marketplace
|
