| Overview |
A CRM with powerful email marketing and marketing automation that excels at customer experience automation. |
Atlassian's IT service management solution with incident management, change management, and service request handling. |
| Pricing |
Subscription ($19-$149/user/month) |
Freemium (Free-$44.27/agent/month) |
| Key Features |
- Sales automation
- Email marketing
- Lead scoring
- Win probability
- Pipeline management
- Site tracking
- Attribution reporting
- Split automations
|
- Service desk
- Incident management
- Change management
- Asset management
- SLA tracking
- Automation
- Knowledge base
- Queues
|
| Pros |
- Best-in-class marketing automation
- Excellent email deliverability
- Powerful segmentation
- Good value for features
|
- Jira integration
- Free for small teams
- ITIL compliant
- Good for dev teams
|
| Cons |
- CRM is secondary to marketing tools
- Can be complex to set up
- Reporting could be improved
- No free plan
|
- Complex for non-technical users
- Jira dependency
- UI not customer-friendly
- Limited customer-facing features
|
