| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A comprehensive customer service platform offering ticketing, messaging, live chat, and knowledge base for businesses of all sizes. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($19-$115/agent/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Ticketing system
- Live chat
- Knowledge base
- AI chatbots
- Analytics
- Omnichannel support
- Automation
- Marketplace
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Industry leader
- Extensive integrations
- Scalable
- Good analytics
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Expensive
- Complex setup
- Support for support can be slow
- Nickel-and-dime pricing
|
