Gifts

Culture

Reviews

Local Spots

How to Connect Brandwatch Social with Gladly (2026)

Brandwatch Social

Brandwatch Social

★★★★ 4.3
Social Media Content Social Media Management

Brandwatch Social (formerly Falcon.io) is an enterprise social media management suite combining publishing, advertising, engagement, and measurement in one platform.…

Full Review
Gladly

Gladly

★★★★ 4.6
Customer Support Helpdesk

A radically personal customer service platform that organizes support around people instead of tickets.

Full Review

About These Tools

Brandwatch Social: Brandwatch Social (formerly Falcon.io) is an enterprise social media management suite combining publishing, advertising, engagement, and measurement in one platform. It integrates with Brandwatch's powerful consumer intelligence.

Gladly: A radically personal customer service platform that organizes support around people instead of tickets.

Key Features

Brandwatch Social

  • Social publishing
  • content calendar
  • engagement hub
  • measurement & benchmarking
  • social advertising
  • audience management

Gladly

  • People-centered service
  • Omnichannel
  • Conversation history
  • Task management
  • Knowledge base
  • IVR

Pricing

Brandwatch Social

Paid Custom pricing

Gladly

Subscription Custom pricing (starts ~$150/hero/month)

Detailed integration guide coming soon. We're researching the specific ways Brandwatch Social and Gladly work together — including native integrations, third-party connectors, and API options. Check back for a complete step-by-step guide.

Compare Brandwatch Social vs Gladly side by side »