How to Connect Brandwatch Social with Kustomer (2026)

Brandwatch Social

★★★★ 4.3

Social Media Content Social Media Management

Brandwatch Social (formerly Falcon.io) is an enterprise social media management suite combining publishing, advertising, engagement, and measurement in one platform.…

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Kustomer

★★★★ 4.3

Customer Support Helpdesk

A CRM-powered customer service platform with AI automation and a timeline view of every customer interaction.

Full Review

About These Tools

Brandwatch Social: Brandwatch Social (formerly Falcon.io) is an enterprise social media management suite combining publishing, advertising, engagement, and measurement in one platform. It integrates with Brandwatch's powerful consumer intelligence.

Kustomer: A CRM-powered customer service platform with AI automation and a timeline view of every customer interaction.

Key Features

Brandwatch Social

Social publishing
content calendar
engagement hub
measurement & benchmarking
social advertising
audience management

Kustomer

CRM-powered support
Timeline view
AI chatbots
Omnichannel
Workflow automation
Knowledge base

Pricing

Brandwatch Social

Paid Custom pricing

Kustomer

Subscription $89-$139/user/month

Detailed integration guide coming soon. We're researching the specific ways Brandwatch Social and Kustomer work together — including native integrations, third-party connectors, and API options. Check back for a complete step-by-step guide.

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