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Freshworks CRM

★★★★☆ 4.2 (4,500 reviews)
AI Powered Analytics Automation Cloud Based Integrations
Subscription $29-$69/user/month

Overview

The unified CRM platform by Freshworks combining Freshsales and Freshmarketer for complete sales and marketing alignment.

Key Features

  • Unified CRM
  • AI Freddy
  • Sales automation
  • Marketing automation
  • Customer journey builder
  • Contact scoring
  • Multichannel engagement
  • Analytics

Pros

  • Combined sales and marketing
  • AI features
  • Clean interface
  • Part of Freshworks suite

Cons

  • Confusing product naming history
  • Mid-range pricing
  • Can be complex
  • Feature overlap with standalone products

Freshworks CRM Pricing Plans

Growth

$29/user/mo

  • ✓ contact scoring
  • ✓ email campaigns
  • ✓ CRM
MOST POPULAR

Pro

$69/user/mo

  • ✓ AI Freddy
  • ✓ custom journeys
  • ✓ advanced automation

Company Info

Founded2010
HeadquartersSan Mateo, CA

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