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How to Connect Brandwatch Social with Gorgias (2026)

Brandwatch Social

Brandwatch Social

★★★★ 4.3
Social Media Content Social Media Management

Brandwatch Social (formerly Falcon.io) is an enterprise social media management suite combining publishing, advertising, engagement, and measurement in one platform.…

Full Review
Gorgias

Gorgias

★★★★ 4.5
Customer Support Ecommerce

A helpdesk built specifically for e-commerce stores that centralizes customer conversations and automates support.

Full Review

About These Tools

Brandwatch Social: Brandwatch Social (formerly Falcon.io) is an enterprise social media management suite combining publishing, advertising, engagement, and measurement in one platform. It integrates with Brandwatch's powerful consumer intelligence.

Gorgias: A helpdesk built specifically for e-commerce stores that centralizes customer conversations and automates support.

Key Features

Brandwatch Social

  • Social publishing
  • content calendar
  • engagement hub
  • measurement & benchmarking
  • social advertising
  • audience management

Gorgias

  • Shared inbox
  • Macros and automation
  • Shopify integration
  • Social media support
  • Live chat
  • Self-service portal

Pricing

Brandwatch Social

Paid Custom pricing

Gorgias

Subscription $10-$900/month

Detailed integration guide coming soon. We're researching the specific ways Brandwatch Social and Gorgias work together — including native integrations, third-party connectors, and API options. Check back for a complete step-by-step guide.

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