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HubSpot Service Hub

★★★★☆ 4.3 (6,000 reviews)
Analytics Automation Cloud Based Free Tier Integrations
Freemium Free-$130/seat/month

Overview

HubSpot's customer service software with ticketing, knowledge base, and customer feedback tools integrated with the HubSpot CRM.

Key Features

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Customer portal
  • SLA management
  • Omnichannel

Pros

  • HubSpot CRM integration
  • Good free plan
  • Easy to use
  • All-in-one platform

Cons

  • Expensive at scale
  • Limited customization
  • CRM dependency
  • Feature gaps vs Zendesk

HubSpot Service Hub Pricing Plans

Free

$0

  • ✓ basic ticketing
  • ✓ live chat
  • ✓ calling
MOST POPULAR

Starter

$20/seat/mo

  • ✓ simple automation
  • ✓ conversation routing

Professional

$100/seat/mo

  • ✓ SLA
  • ✓ knowledge base
  • ✓ customer portal

Enterprise

$130/seat/mo

  • ✓ custom objects
  • ✓ playbooks
  • ✓ goals

Company Info

Founded2018
HeadquartersCambridge, MA

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