Gifts

Culture

Reviews

Local Spots

HubSpot Service Hub

★★★★☆ 4.3 (6,000 reviews)
Analytics Automation Cloud Based Free Tier Integrations
Freemium Free-$130/seat/month

Overview

HubSpot's customer service software with ticketing, knowledge base, and customer feedback tools integrated with the HubSpot CRM.

Key Features

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Customer portal
  • SLA management
  • Omnichannel

Pros

  • HubSpot CRM integration
  • Good free plan
  • Easy to use
  • All-in-one platform

Cons

  • Expensive at scale
  • Limited customization
  • CRM dependency
  • Feature gaps vs Zendesk

HubSpot Service Hub Pricing Plans

Free

$0

  • ✓ basic ticketing
  • ✓ live chat
  • ✓ calling
MOST POPULAR

Starter

$20/seat/mo

  • ✓ simple automation
  • ✓ conversation routing

Professional

$100/seat/mo

  • ✓ SLA
  • ✓ knowledge base
  • ✓ customer portal

Enterprise

$130/seat/mo

  • ✓ custom objects
  • ✓ playbooks
  • ✓ goals

Company Info

Founded2018
HeadquartersCambridge, MA

Own HubSpot Service Hub?

Claim this profile to add your website link, custom description, and get a verified badge.

$50/month or $350/year (save $250)

HubSpot Service Hub Alternatives & Competitors

Looking for something different? Here are the top alternatives to HubSpot Service Hub:

Kayako

★★★★☆ 4.0 (3,000)
Customer Support Helpdesk

A unified customer service platform with live chat, email, social, and self-service support for growing businesses.

Front

★★★★★ 4.5 (5,000)
Customer Support Shared Inbox

A shared inbox and customer operations platform that combines email, messaging, and collaboration for teams.

Salesforce Service Cloud

★★★★☆ 4.3 (10,000)
Customer Support Helpdesk

Salesforce's enterprise customer service platform with case management, AI-powered service, and omnichannel support.

Tettra

★★★★★ 4.4 (800)
Customer Support Documentation

A knowledge management tool for teams with AI-powered answers, content verification, and Slack integration.

Chameleon

★★★★★ 4.4 (800)
Customer Support Digital Adoption

A product adoption platform for building in-app tours, tooltips, surveys, and launchers with advanced targeting and A/B testing.

Slite

★★★★★ 4.4 (1,500)
Customer Support Documentation

A knowledge base tool for modern teams with AI-powered search, organized collections, and easy content creation.

Tidio

★★★★★ 4.5 (14,000)
Customer Support Ecommerce

A customer service platform combining live chat, chatbots, and email marketing for e-commerce and small businesses.

Intercom

★★★★★ 4.4 (10,000)
Customer Support Messaging

A customer messaging platform combining AI-powered chatbot, live chat, help center, and proactive messaging for customer engagement.